Task guide
Contact support
Ask Docavra for help from inside the app, send the reference of an error you met, follow the answer and rate the help.
Asking for help
Open your account menu and choose Contact support, then New ticket. Say in a few words what it is, then what you were doing, what you expected and what you saw, and how urgent it is:
- Normal for a question or something that can wait.
- High when your work is slowed.
- Urgent when your work has stopped.
You are emailed the ticket's number, and Docavra answers by the time its priority allows.
When you meet an error
Every error screen shows a reference with Copy and Ask support beside it. Ask support opens a new ticket with the reference already filled in, so support sees exactly what happened, on which screen, without you describing it.
Following the answer
Answers reach you by email and on the ticket under Contact support. Reply in the app or simply reply to the email; either way it reaches the same ticket. You see your own tickets; those who manage the firm's subscription see all of the firm's.
Rating the help
Once a ticket is solved, rate the help from one to five stars on the ticket, with a word about it if you like.
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